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• Content
• Purpose
• Mission and website goals
• Usefulness & quality of content
• Free resources
• Reason to return
• Human Interactivity
• Customer interaction processes
• Membership facilities
• Email lists, newsletters, newsgroups
• Information access
• Search facility
• Functionality
• Accessibility
• Browser compatibility
• Appeal to universal audience
• Speed
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Quality of links provided
• Legality
• Intellectual property
• Design
• Graphic Design
• User Friendliness
• Ease of use
• Visual appeal
• Professional appearance
• Originality
• Creativity
• Customer Service
• Ease of contact & responsiveness
• Absence of unrequested intrusions
• Website goals
• Website traffic & statistics |
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